Refund policy

Glowwskin Return and Refund Policy (Australia)

At Glowwskin, operated by Valenciaa Ventures LLC, we take pride in the quality of our products, and your satisfaction is our top priority. If for any reason you're not completely satisfied with your purchase, we offer a straightforward and customer-friendly return and refund policy for our valued customers across Australia.

Note: This policy is offered in addition to your legal rights.

Right to Cancel

As an Australian consumer, you have the right to cancel your order within 14 days of receiving it without giving a reason.

To cancel, you can:

  • Complete our Cancellation Form
  • Email us at info@glowwskin.com
  • Write to us at 30 N Gould St, Sheridan, WY 82801, USA

You then have another 14 days to return the goods. Refunds will include the original standard delivery charge (if paid).

To ensure timely delivery, orders are processed automatically after purchase.
As a result, cancellations are not supported once an order enters processing or shipping.

If your order is already on the way, we recommend accepting delivery and contacting our support team for assistance under our Return & Refund Policy, if applicable.

Returns Policy

We offer returns on eligible items under the following conditions:

  • Return requests must be made within 30 days of receiving your order

  • Products must be unused, unopened, and in original packaging

  • All accessories, manuals, and original contents must be included

  • Return shipping costs are the responsibility of the customer

  • Items returned used, opened, or damaged may be rejected or refunded partially

Return Address & Unauthorized Returns

All returns must be approved by Glowwskin customer support before being sent back.

Do not return items to the sender’s address or any address shown on the package, as these are logistics facilities and do not accept returns.

Once your return request is approved, we will provide you with the correct return address and instructions.

Any items sent back without prior approval or to an incorrect/unauthorized return address:

  • Will not be received
  • Will not qualify for a refund or replacement
  • Will not be the responsibility of Maruati E-commerce Limited

Customers are responsible for ensuring the return is shipped to the exact address provided by our support team and for retaining proof of delivery.

Exchange Policy

We currently do not offer exchanges.

If you wish to exchange an item, we recommend placing a new order for the desired product and then requesting a return and refund for the original item.

When doing so, please mention clearly that the return is due to an exchange request.

How to Initiate a Return

1. Contact our Customer Support Team

Email us to initiate the return process at info@glowwskin.com

2. Prepare the Package

Our support team will provide return instructions and the correct return address.
You must pack the item securely as instructed.

3. Send Your Return by Mail

We only accept returns by mail.
Return labels are not provided; customers are responsible for shipping the item back using their preferred carrier.

Return Address Requirement

Please note that returns must only be sent to the return address provided by our support team.

Since we ship from multiple warehouses, the return address may vary depending on the order.

To ensure your return is processed smoothly, kindly contact us before sending any item back so we can provide you with the correct return instructions.

Refund Process

Once your return is received and inspected, we will notify you of the approval or rejection of your refund.

If approved, a refund will be issued to your original payment method.

Please allow up to 10 days from the approval date, depending on your bank or payment provider’s processing times.

Cancellation Window

At Glowwskin, we understand that plans can change. That’s why we allow order cancellations within a limited time frame.

Orders can be cancelled within 14 days of purchase.

During this time, you may request a cancellation by contacting our support team.

Once the cancellation window has passed, your order will enter the processing stage, and cancellation will no longer be possible.

We are unable to cancel orders that have already been shipped. However, you may still be eligible for a return or refund.

In Short

Category Policy
Returns Accepted for both defective and non-defective products
Exchanges Not accepted
Window 30 days
Method By mail
Return label Customer responsibility
Refund processing time 10 days

Cancellation Form

You may access the cancellation form upon request via our customer support team.

Contact Us

If you have any inquiries or need assistance, feel free to reach out to us using the contact information provided below:

Email Address: info@glowwskin.com
Store Name: Glowwskin
Address: 30N Gould St, Sheridan, WY 82801, USA

Open Hours

Monday to Friday: 09:00 AM – 4:00 PM (GMT+8)
Saturday & Sunday: 10:00 AM – 02:00 PM (GMT+8)

Response Time

Please allow up to 6 hours for email responses on weekdays and up to 12 hours on weekends due to reduced staffing.